Publikasi Penanganan Pengaduan
PERIODE: 1 Januari 2022 s/d 31 Desember Tahun 2023
NAMA PELAKU USAHA JASA KEUANGAN: PT CIMB Niaga Auto Finance
| No | Jenis Transaksi Keuangan | Selesai | Dalam Proses**) | Tidak Sesuai***) | Jumlah Pengaduan | |||
|---|---|---|---|---|---|---|---|---|
| Jumlah | Persentase | Jumlah | Persentase | Jumlah | Persentase | |||
| 1 | Penanganan Collection | 171 | 100% | 0 | 0% | 0 | 0% | 171 |
| 2 | Pengenaan Denda Keterlambatan Pembayaran Angsuran | 20 | 100% | 0 | 0% | 0 | 0% | 20 |
| 3 | Metode Pembayaran | 60 | 100% | 0 | 0% | 0 | 0% | 60 |
| 4 | SLIK | 21 | 100% | 0 | 0% | 0 | 0% | 21 |
| 5 | Belum Terima Dokumen Kontrak & Polis Asuransi | 8 | 100% | 0 | 0% | 0 | 0% | 8 |
| 6 | Kesalahan Pembayaran Angsuran | 11 | 100% | 0 | 0% | 0 | 0% | 11 |
| 7 | Kelebihan Pembayaran Angsuran | 14 | 100% | 0 | 0% | 0 | 0% | 14 |
| 8 | Pelayanan Kantor Cabang | 24 | 100% | 0 | 0% | 0 | 0% | 24 |
| 9 | Pelunasan Dipercepat | 17 | 100% | 0 | 0% | 0 | 0% | 17 |
| 10 | Informasi Klaim Asuransi | 18 | 100% | 0 | 0% | 0 | 0% | 18 |
| 11 | Pengambilan BPKB | 21 | 100% | 0 | 0% | 0 | 0% | 21 |
| 12 | Produk | 52 | 100% | 0 | 0% | 0 | 0% | 52 |
| 13 | Biaya Perpanjangan STNK | 14 | 100% | 0 | 0% | 0 | 0% | 14 |
| 14 | Refund Asuransi | 15 | 100% | 0 | 0% | 0 | 0% | 15 |
| 15 | Somasi Litigasi | 4 | 100% | 0 | 0% | 0 | 0% | 4 |
| Total | 470 | 100% | 0 | 0% | 0 | 0% | 470 | |
